AI-Powered Telephone Training
Your contact centre is losing weeks every time someone new joins.
Onboardo gives your agents realistic practice before they go live. Less shadowing. Faster ramp. Teams that stay.
The Problem
Most contact centres train the same way they always have.
New agents sit with a manager. The manager talks. The agent listens. Then, often before either side is ready, the agent goes live.
The result is predictable: call quality varies, first-call anxiety is high, managers are pulled into constant oversight, and the agents who struggle most quietly leave within 90 days.
Onboardo replaces the shadow-and-hope model with structured AI-powered practice. Agents rehearse real scenarios before they touch a live call. Managers see who is ready and who needs more time. The whole team improves faster, with less friction.
What Onboardo Does
Built for the teams who run training and the managers who rely on it.
For the Contact Centre Director and COO
Performance Analytics
Track ramp speed, readiness scores, and team-wide progress. See which training inputs are producing results — and which are not.
Faster Time to Productivity
Reduce the weeks between hire date and first confident live call. Measurable, comparable, reportable.
Reduced Manager Dependency
Senior staff spend less time listening in and more time on high-value coaching. Onboardo handles the repetitive practice hours.
For the L&D and Training Manager
Tailored Scenarios
Build realistic training conversations specific to your call types, products, and the objections your agents actually face.
AI-Powered Feedback
Every practice session generates real-time coaching tips and a performance score. No trainer input required per session.
Cohort Management
Run multiple training programmes in parallel. Track individual progress and share reports with line managers.
For HR and People Teams
Day-One Confidence
Agents arrive on their first live call having already practised. Less anxiety. Better first impressions. Stronger starts.
90-Day Retention Signal
Identify agents who are struggling before they disengage. Intervene earlier, retain more.
Consistent Onboarding
Every new starter gets the same quality of preparation, regardless of which manager they sit with.
Who It's For
Every stakeholder in the room has a reason to care.
Contact Centre Director
You are accountable for ramp speed, call quality, and attrition. Onboardo gives you data you can act on and a process that does not depend on your best people being in two places at once.
L&D and Training Manager
You design the training. Onboardo makes it scalable. Build scenarios once, run them indefinitely, and see exactly how each agent is progressing without being in every session.
COO / Head of Operations
Inconsistent agent readiness creates inconsistent customer experience. Onboardo standardises the ramp process so your team performs reliably, not just when the right manager happens to be available.
HR / Head of People
Early attrition is expensive and demoralising. Agents who feel prepared on day one are more engaged and more likely to stay. Onboardo makes readiness measurable, not assumed.
Founding Partner Programme
We're building this with contact centres, not just for them.
A small number of UK contact centres are shaping what Onboardo becomes. They get full platform access for three months at no cost. We get honest feedback that helps us build something worth scaling. Places are strictly limited.
What you get
- Full platform access for three months, at no cost
- Direct input into what gets built next
- A direct line to the founding team
- Founding partner recognition and preferential pricing when we move to paid
What we ask
- A few hours per fortnight for structured feedback sessions
- Honest, specific input — what works, what doesn't
- Participation in at least one reference conversation at programme end
We will have a short conversation first to make sure it is the right fit for both sides.
How It Works
Simple to set up. Immediate to see value.
Create your training scenarios
Build realistic practice conversations for your team. Include the objections, product questions, and call types your agents actually face. No technical setup required.
Agents practise with AI
Trainees rehearse with an AI that responds like a real customer. Every session produces a score, coaching tips, and a record of how the conversation went.
Monitor progress and know who is ready
Track each agent's readiness in real time. Identify who needs more practice before they go live. Share reports with line managers and make confident decisions about when an agent is ready for a real call.
Who Is Already Using This
If your team makes or takes calls, Onboardo was built for them.
We are working with contact centres across telecoms, subscription media, utilities, and retail. The use cases below are not industry-specific — they reflect how teams operate, not what sector they sit in.
Inbound Customer Service
New agents handling inbound queries need to stay calm, find information quickly, and resolve issues on the first call. Onboardo gives them hundreds of practice scenarios before they face a real customer. Less escalation. Fewer repeat contacts.
Outbound Sales and Retention
Outbound agents need to build rapport fast, handle objections confidently, and know when to push and when to back off. Onboardo trains those instincts before the first dial. Teams hit target earlier and drop off less in the first 60 days.
Technical Support
Technical support agents carry more information than almost anyone in the contact centre. Onboardo helps them practise communicating complex answers clearly, managing frustrated customers, and staying in control when the solution is not obvious.
Blended and Multi-Function Teams
Many SME contact centres run agents across inbound, outbound, and support roles. Onboardo lets you build separate training tracks for each function while managing all of them from a single dashboard. One platform. Every call type.
Stop sending agents live before they're ready.
See how Onboardo gets your team performing on live calls faster, with less manager burden and more consistent results from day one.